Terms of Service

01. About NYLOVEX

Welcome to NYLOVEX, an online retailer specialising in classic menswear, tailored wardrobe essentials and accessories. These Terms of Service govern your use of our website and purchases made through it. By placing an order, you agree to the terms set out below, subject to any mandatory rights provided by applicable consumer law.

02. Eligibility and use of the website

You may browse the website for personal use and place orders where legally permitted. You agree to provide accurate contact, billing and delivery information, to keep your details current, and not to misuse the website or interfere with its operation.

03. Product information

We aim to present product descriptions, photographs, colours, sizes and prices as accurately as possible. Actual colour may differ slightly depending on display settings. Measurements and fit can vary between styles; please consult the details shown with each product before ordering.

Product availability may change without notice. We may correct genuine pricing or description errors; if an error affects an order, we will contact you with an appropriate resolution before proceeding.

04. Orders and acceptance

Adding an item to your cart does not reserve it. When you submit an order, you are requesting to purchase the selected items. An order is accepted when NYLOVEX confirms acceptance or dispatch, as applicable; an automated acknowledgement alone does not necessarily mean the order has been accepted.

If an item becomes unavailable or an order cannot be fulfilled, we will contact you and arrange the appropriate cancellation or refund for any payment already collected.

05. Prices and payment

Prices are displayed in the currency shown on the website. Any applicable taxes, delivery charges or additional fees will be identified before you confirm payment, where required. Payment is processed through the checkout or payment provider made available during the ordering process.

Orders are subject to successful payment authorisation. We do not ask customers to submit full payment-card details by email.

06. Delivery

Delivery options, availability, costs and estimated timeframes are provided during checkout or in our Shipping Policy. Estimates are not guarantees unless expressly stated. Customers are responsible for providing a complete and accurate delivery address.

If a parcel is delayed, missing or damaged, please contact us with your order information so that we can assist.

07. Returns, exchanges and refunds

Information about returns, eligibility, refunds and exchanges is available in our Refund Policy. Nothing in these terms restricts non-excludable statutory rights, including rights that may apply to faulty or misdescribed goods.

For sizing questions before purchase, email info@nylovex.com.co.

08. Intellectual property

The NYLOVEX name, website design, graphics, editorial copy and other original content are protected by applicable intellectual property laws. You may not reproduce or use them commercially without authorisation, except as permitted by law.

09. Third-party services

We may use third-party partners for payment processing, shipping, hosting and related services. Their own terms and privacy practices may apply when you use their services. We are not responsible for third-party websites that are not operated by NYLOVEX.

10. Website availability and liability

We work to keep the website accurate and accessible but cannot guarantee uninterrupted access or that every technical issue will be prevented. To the extent permitted by applicable law, NYLOVEX is not liable for indirect losses caused by events outside our reasonable control.

Nothing in these terms limits liability or consumer rights where such limitation is prohibited by law.

11. Changes to these terms

We may update these terms to reflect changes to our website, services or legal obligations. The date above identifies the latest revision. The terms applicable to an order will be those in effect at the time the order was placed, unless a change is required by law.

12. Contact

For questions about these Terms of Service, products or orders, contact NYLOVEX using the details below.