NYLOVEX / Legal
Refund & Returns Policy
Information about returns, exchanges, refunds and the support available when an item is not quite right.
Last updated: November 2026
01. Overview
We want every NYLOVEX purchase to feel considered and confident. This Refund & Returns Policy explains how to request a return, exchange or refund for classic menswear and accessories purchased through our online store. Your statutory consumer rights remain unaffected.
02. Your right to cancel
Where consumer cancellation rights apply, you can generally notify us that you wish to cancel an eligible distance purchase within 14 days after receiving the goods. After informing us of cancellation, you generally have a further 14 days to send the goods back. Certain legal exceptions may apply, including specific made-to-order or personalised items. We will explain any applicable exception before purchase.
03. How to request a return
Email info@nylovex.com.co with your order reference, the item you wish to return and whether you would prefer a refund or an exchange, where available. We will provide return instructions and the appropriate return address. Please do not send items to our contact address without first receiving return instructions.
04. Condition of returned items
Please handle clothing only as necessary to check its nature, characteristics and fit, as you would in a shop. We recommend returning garments with their original tags and packaging where possible. Excessive handling that reduces the value of a returned item may affect the refund to the extent permitted by law. This does not affect your rights where goods are faulty or not as described.
05. Refunds and timing
For an eligible cancellation, refunds are made using the original payment method unless otherwise agreed. We will refund the amounts required by applicable law, including standard outbound delivery where legally required. We may withhold reimbursement until we receive the returned goods or evidence of their return, where permitted by law. Once the relevant conditions are met, reimbursement will be issued within the applicable legal timeframe; your payment provider may require additional time to display the funds.
06. Return shipping costs
For a change-of-mind return, the cost of sending goods back may be your responsibility where this was clearly disclosed before purchase. If an item arrives faulty, damaged or different from the description, please contact us so we can arrange an appropriate resolution and address any return costs required by law.
07. Exchanges and sizing
If your chosen size or fit is not right, contact us to check whether an alternative is available. Exchanges depend on stock and are handled as a separate arrangement where necessary. If you are unsure about tailoring, proportions or sizing, contact us before ordering for product guidance.
08. Incorrect, damaged or faulty items
Please let us know promptly if your order arrives damaged, incomplete, faulty or incorrectly supplied. Include the order reference and, where helpful, photographs. We will assess the situation and offer the remedies required by applicable consumer law, which may include repair, replacement, price reduction or refund depending on the circumstances.
09. Items that may be excluded
Certain products may be subject to statutory cancellation exceptions, such as clothing made to your specifications or clearly personalised. Any such restriction will be identified when relevant. Exceptions do not eliminate legal remedies for faulty or misdescribed goods.
10. Contact us
For questions about returns, exchanges or refunds, contact our team.