NYLOVEX / Legal
Shipping Policy
How NYLOVEX prepares, dispatches and delivers your chosen menswear essentials.
Last updated: November 2026
01. Overview
This Shipping Policy explains how NYLOVEX handles delivery of classic menswear, tailored wardrobe essentials and accessories purchased from our online store. Available delivery services and their charges are presented during the purchase process, as applicable.
02. Order preparation
Once an order is accepted and the payment has been authorised, we prepare the selected items for dispatch. Preparation times can vary depending on stock availability, verification requirements and the products ordered. If an unexpected issue affects fulfilment, we will contact you using the details provided with your order.
03. Shipping destinations
Delivery is available only to destinations supported by the shipping options offered for your order. Availability can depend on the destination, product and selected delivery partner. If we are unable to ship to the address provided, we will contact you to discuss the available options.
04. Delivery estimates
Estimated delivery timeframes may be shown during checkout or communicated with your order confirmation. They are estimates unless a specific delivery date is expressly agreed. Delays may occur due to carrier operations, holidays, customs procedures or events outside our reasonable control. Your statutory delivery rights remain unaffected.
05. Delivery charges
Any applicable shipping charges are disclosed before the order is finalised, where required. Costs can depend on destination, parcel size, weight and service level. Any import duties or local taxes, if relevant, will be explained as required by applicable law and the delivery arrangement.
06. Order confirmation and tracking
We use the contact details supplied with your order to communicate relevant order and dispatch information. If tracking is available for the selected shipping method, tracking details may be provided once the parcel has been handed to the carrier.
07. Address accuracy
Please enter a complete and accurate delivery address, including any apartment number, access code or other details needed by the carrier. If you notice an error, email us as soon as possible. We will attempt to help, but an address cannot always be changed after dispatch.
08. Missed deliveries and returned parcels
If delivery cannot be completed, the carrier may arrange another attempt or hold the parcel for collection according to its procedures. Contact us if the parcel is being returned to sender. Any redelivery options and charges will be communicated in line with the circumstances and applicable law.
09. Lost or damaged packages
If your parcel is delayed, appears lost or arrives damaged, contact info@nylovex.com.co with your order reference and any available tracking details. Please include photographs when reporting visible damage. We will investigate with the delivery partner and provide the appropriate remedy; nothing here restricts rights you may have under consumer law.
10. Returns after delivery
If you wish to return an item after it arrives, please consult our Refund & Returns Policy for the request process, eligibility and reimbursement information.
11. Contact us
For delivery questions and help with an existing order, contact NYLOVEX.