Privacy Policy

01. Who we are

NYLOVEX is an online retailer of classic menswear and accessories. In this notice, “NYLOVEX”, “we” and “us” refer to the store responsible for handling personal information collected through this website. For privacy enquiries, contact info@nylovex.com.co.

02. Information we collect

When you browse, contact us or make a purchase, we may collect:

• Your name, email address, telephone number, billing and delivery information.
• Order details, products purchased, order status and related correspondence.
• Payment status and transaction references provided by payment processors; full card details are handled by the payment provider rather than being collected through our contact forms.
• Technical information such as IP address, device and browser details, and usage data where collected through cookies or similar technologies.

03. How we use your information

We use personal information to process and deliver orders, arrange payments, respond to enquiries, manage returns, prevent fraud, maintain website security and meet legal obligations. Where permitted and with any consent required by law, we may also send product news or marketing messages. You can opt out of marketing at any time.

04. Legal grounds for processing

Depending on the circumstances and applicable privacy law, we process information because it is necessary to perform a contract with you, comply with legal obligations, pursue legitimate interests such as fraud prevention and service improvement, or because you have provided consent. Consent can be withdrawn where processing relies on it.

05. Payments and service providers

We may share information necessary to provide your order with trusted payment processors, delivery partners, hosting providers and customer-service or technical suppliers. These providers are given only the information reasonably needed for their work and are expected to apply appropriate safeguards.

We do not sell your personal information to third parties.

06. Cookies and similar technologies

Our website may use essential cookies or browser storage to support basic functions, such as remembering your shopping cart. Analytics or optional marketing technologies, if introduced, will be described and managed in accordance with applicable consent requirements.

You can manage cookies through your browser settings. Disabling essential storage may affect features such as the cart.

07. Data retention

We keep information only as long as reasonably needed for the purpose for which it was collected, including order fulfilment, customer service, accounting and tax recordkeeping, dispute handling and security. Retention periods vary according to the type of information and applicable legal requirements. Information is deleted or anonymised when it is no longer required.

08. International data transfers

Some service providers may process information outside the country where you live. Where applicable law requires it, we use appropriate safeguards for such transfers, which may include recognised contractual protections or other authorised mechanisms.

09. Your privacy rights

Subject to applicable law, you may be entitled to request access to your personal information, ask us to correct or erase it, object to or restrict certain processing, obtain a portable copy of your data, or withdraw consent where processing is based on consent.

To exercise a right, contact info@nylovex.com.co. We may need to verify your identity before responding. You may also have the right to lodge a complaint with a competent data protection authority.

10. Security

We use reasonable organisational and technical measures designed to protect personal information against unauthorised access, loss, alteration or disclosure. No transmission or storage method can be guaranteed completely secure, but we review safeguards as appropriate to the information processed.

11. Children’s privacy

Our online store is intended for customers who can lawfully make purchases. We do not knowingly collect personal information from children in circumstances where parental or guardian authorisation is required and has not been provided.

12. Changes to this notice

We may update this Privacy Policy when our practices, services or legal obligations change. The revised version will be published on this page with an updated date.

13. Contact us

For privacy-related questions, requests or concerns, use the contact details below.